Privacy Policy

Caledonian Wellness Co. (CWC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. By using our services, you consent to the data practices described in this policy.

We may collect the following types of information:

• Personal Identification Information: Includes your name, email address, phone number, and other contact details provided during consultations, bookings, or through our website.
• Health and Wellness Information: Information shared during consultations or coaching sessions, including your health history, lifestyle habits, and personal goals. This data is collected to personalize your experience and provide the best guidance.
• Payment Information: We collect payment details when you purchase services, but we do not store credit/debit card information as all transactions are processed securely via third-party payment processors.
• Technical Data: Includes your IP address, browser type, operating system, and information about how you use our website collected through cookies and similar technologies.

We use your information to:

• Provide, personalize, and improve our services.
• Manage appointments, bookings, and payments.
• Communicate with you, including sending confirmations, updates, and marketing messages where consent has been provided.
• Improve our website and services through analysis and feedback.
• Comply with legal obligations and protect our rights.

• Third-Party Service Providers: We may share your data with trusted third-party providers who assist us in operating our business, such as payment processors, booking systems, and IT service providers. These third parties are obligated to protect your information and only use it as directed by us.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Affiliate Links and Third-Party Products: When you purchase products via affiliate links on our site, your data will be subject to the privacy policies of the third-party provider. CWC is not responsible for the data handling practices of these external providers.

We implement a variety of security measures to maintain the safety of your personal information, including encryption, access controls, and secure servers. However, no online service is completely secure, and we cannot guarantee absolute security of your data.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer required, it will be securely deleted or anonymized.

Under UK data protection laws, you have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Request corrections to any inaccurate or incomplete data.
• Delete Your Data: Request the deletion of your personal data, subject to certain legal exceptions.
• Restrict Processing: Request limitations on how we process your data.
• Object to Processing: Object to processing your data for certain purposes, such as direct marketing.
• Withdraw Consent: If you have given consent to process your data, you have the right to withdraw it at any time.

To exercise your rights, please contact us at healing@caledonianwellness.co.uk

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our services after such modifications will constitute your acknowledgment of the updated terms.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at healing@caledonianwellness.co.uk